In this day and age, not many people actually pen letters regularly. So it's no surprise that when the mood strikes, we sometimes struggle with what to say. But as Ms. Shepherd says, “Ink on paper is still the classiest way to express the thoughts that really matter, on the occasions that really count.” And she is here to coach us through it! She gives attention to both the physical aspects of letter writing as well as the etiquette of the practice so you can pick up the pen with kindness AND confidence.